Lunch and Learn: Essentials of Compassionate Listening

Join the West Side Chamber for great networking and an engaging learning opportunity featuring Dr. Malinda Shultice, educator, consultant, and Founder & CEO of M.S. Healthcare Consulting.

Dr. Shultice is a professor at Iowa State University and Barcelona Executive Business School, with a background in senior living leadership and a passion for helping individuals and organizations grow, adapt, and thrive.

Presentation: The IDEA Model

This session introduces the IDEA Model, a practical framework for discovery learning and mentor coaching that emphasizes compassionate listening, reflection, and purposeful action. Participants will explore how to guide learning through four phases: introduction, discovery, explanation, and application through the use of powerful questions, active and compassionate listening, and collaborative dialogue. Designed to foster trust, insight, and engagement, the IDEA Model supports learners in translating new concepts into meaningful action, building momentum through clear goals, supportive relationships, and a deeper understanding of themselves and others.